WELCOME TO THE OFFICIAL WEBSITE OF ARUBA EXCELLENCE FOUNDATION
Order online to participate in one of our programs:
Aruba Excellence Foundation
Aruba Excellence Foundation (A.E.F.) was established in in June of 2018, by the Aruba Tourism Authority (A.T.A.) with the objective to develop and implement value-added programs that will enhance the quality of service within the hospitality industry in Aruba. The A.E.F. was entrusted by A.T.A. to implement and manage the Aruba Certification Program (A.C.P.) and Happy Information Officers Program (H.I.O.) In order to do this, the A.E.F. is responsible to develop strategic plans for the coming years. Through the Board, the A.E.F. is responsible to report on progress to A.T.A.
Our Aspirations
Value-driven
Aruba Excellence Foundation prides itself on being a Zjeito-driven organization. We believe that providing service from these nine Zjeito values will add value to our partners.
Purpose
To contribute towards the provision of more value and the enhancement of the visitors’ and partners experience.
Roles
Develop and implement A.C.P. and H.I.O. programs
Advocate for Service Excellence within primarily the hospitality industry
Expectation management with regards to destination product
Service excellence authority
Vision
To be the strategic partner in developing and implementing value-added programs, to enhance the awareness of the tourism destination product and the quality of service within primarily the hospitality industry on Aruba.
Goal and objective
Stimulate and deliver high quality training’s as to upkeep and enhance Aruba’s excellent service standards through participating parties, with focus on the tourism sector, as well as offering consistent and correct information to the local population and visitors of Aruba.
What is your commitment to Aruba?
Aruba Certification Program – ACP Aruba
The goal of this program is to provide correct and consistent information about Aruba while stimulating appreciation for our island. Participate in the industry’s certification program in order for you to excel by providing excellent service with ‘Zjeito’ and obtaining a great understanding of Aruba!
Aruba Certification Program – ACP Aruba
